REFUND & SAFETY POLICY

Refund & Safety Policy
Janel Metaphysical (Tarot With Truth & Believe Candles)

Thank you for purchasing from Janel Metaphysical (Tarot With Truth & Believe Candles). Please read this policy carefully before placing an order.

1. Believe Candles by Janel

  • Once the item has been shipped, no refund or return will be issued.
  • Shipping delays are beyond our control.
  • Damaged candles due to shipping (melted or broken jar) 100% refund of the candle cost only. Please provide photos ON THE DELIVERY DATE itself when reporting damage. Reporting later than that will NOT be honored
  • Safety Disclaimer: Janel Metaphysical Shop will not be responsible and liable for any fire accidents, hazards, or injuries caused by negligence or improper use of the candle. Always follow safe candle practices and never leave a burning candle unattended.

2. Gemstone & Crystals

  • Since our gemstones and crystals are naturally sourced, each piece is unique and may not appear exactly as shown in the photos. Variations in size, shape, and color are natural and part of their beauty. Strictly no refunds: once your order has been shipped, we do not accept returns or issue refunds. We handle all items with extreme care and use secure packaging to protect these delicate products. However, Janel Metaphysical Shop is not liable for any damage or breakage that occurs during shipping, and no refund will be provided in such cases. Important note: our gemstones and crystals are intended for energy alignment and spiritual guidance only. They are not guaranteed to make your dreams come true or influence outcomes.

3. Artisan Bracelets

We take great care in crafting and packaging each bracelet. Returns and refunds are only applicable for bracelets with a damaged lace or string, either upon arrival or after 3 days from delivery.

  • For orders delivered in the Philippines: Full refund of the bracelet cost.
  • For orders delivered outside the Philippines: Full refund of the bracelet cost only; shipping fees are non-refundable.

Please handle your bracelet with care to respect the effort and energy of the crafter.

  • IMPORTANT! Please report and submit your refund complains and queries within 3 DAYS from the date you receive your order.
    Contact us at: jmetashop@tarotwithtruthbyjanel.com or send a message through the live chat box anytime 24/7.

By purchasing our products or services, you acknowledge and agree to this Refund & Safety Policy.